We use cookies to serve you better. You can adjust your browser to stop it. More info on our cookies policy.
Check your flight

Privacy Policy

1. Introduction

At SkyCompensation.us, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, process, store, and protect your information. By using our website and services, you agree to the terms described in this policy.

2. Information We Collect

We may collect and process the following types of data:

  • Personal Information: Name, email address, phone number.
  • Flight Information: Flight number, airline name, departure and arrival dates, booking references.
  • Financial Information: Bank details (only for successful claims processing).
  • Communication Data: Emails, chat logs, and other correspondence.
  • Technical Data: IP address, browser type, device information, and cookies.

3. Purpose of Data Collection

Your personal data is collected and used for the following purposes:

  • To process and manage your compensation claim efficiently.
  • To provide regular updates on your claim status.
  • To fulfill legal and regulatory obligations.
  • To improve our services and user experience.
  • To prevent fraudulent activity and ensure security.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Performance of a Contract: To manage and process your compensation claim.
  • Consent: When you provide explicit consent for purposes such as receiving marketing communications.
  • Legitimate Interests: To prevent fraud, improve services, and ensure platform security.

5. Data Retention

We will retain your personal data for as long as it is necessary to:

  • Fulfill the purpose for which it was collected.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Once no longer needed, your data will be securely deleted or anonymized.

6. Data Sharing and Disclosure

We may share your data with the following parties:

  • Airlines: To process and pursue your compensation claims.
  • Legal Partners: For claim escalation if necessary.
  • Payment Processors: To handle successful claim payouts securely.
  • Regulatory Authorities: When legally required.

SkyCompensation.us will never sell your personal data to third parties.

7. Data Security

We take data security seriously and implement industry-standard security measures to protect your information, including:

  • Data encryption during transmission and storage.
  • Secure servers with restricted access.
  • Regular audits and vulnerability testing.

Despite our best efforts, no method of electronic transmission or storage is 100% secure.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data.
  • Right to Restrict Processing: Limit the use of your data.
  • Right to Data Portability: Transfer your data to another provider.
  • Right to Object: Object to specific types of data processing.

To exercise any of these rights, please contact us at support@skycompensation.us.

9. Cookies Policy

We use cookies to:

  • Enhance website functionality and performance.
  • Analyze website traffic and user behavior.
  • Provide personalized content and services.

You can manage your cookie preferences through your browser settings. For detailed information, please review our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. SkyCompensation.us is not responsible for the privacy practices of these external websites. Please review their privacy policies before sharing your data.

11. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time.

  • Significant changes will be communicated via email or displayed prominently on our website.
  • Continued use of our services following updates constitutes acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved through:

  • Mediation or arbitration in compliance with US legal standards.
  • If unresolved, disputes will be referred to competent US courts

14. Force Majeure

SkyCompensation.us shall not be held liable for any failure or delay in fulfilling its obligations caused by:

  • Natural disasters
  • Airline insolvency
  • Government actions
  • Labor strikes or disputes

15. Indemnification

You agree to indemnify and hold SkyCompensation.us harmless from any claims, damages, losses, or legal fees arising from:

  • Violations of this Privacy Policy.
  • Misuse of our services.
  • Failure to provide accurate information.

16. Acceptance of Privacy Policy

By using our website and services, you confirm that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact us: support@skycompensation.us