Terms and Conditions
- Introduction
Welcome to SkyCompensation.us. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue the use of our services immediately.
- Definitions
- Service: The assistance provided by SkyCompensation.us in claiming compensation for flight delays, cancellations, and denied boarding.
- User: Any individual accessing or using our services.
- Claim: A formal request submitted to an airline by SkyCompensation.us on behalf of a User for financial compensation.
- Scope of Service
SkyCompensation.us acts as a legal intermediary to assist Users in seeking compensation from airlines in accordance with the following regulations:
- EC Regulation 261/2004 (EU Law)
- Montreal Convention (International Law)
- US Department of Transportation (DOT) Policies
We handle the legal communication, negotiation, and claim submission processes to ensure a smooth experience for our Users.
- User Responsibilities
By using SkyCompensation.us services, you agree to:
- Provide accurate flight information (e.g., flight number, dates, booking references).
- Submit supporting documents such as boarding passes, tickets, and communication records with airlines.
- Avoid pursuing the same claim directly with the airline once it has been submitted via SkyCompensation.us.
- Service Fees and Payments
- SkyCompensation.us operates under a No Win, No Fee policy.
- If compensation is successfully secured, a service fee (a percentage of the compensation received) will be deducted before the remaining amount is transferred to the User.
- No fees are charged if the claim is unsuccessful.
- Intellectual Property Rights
- All content, including text, images, software, and branding materials on SkyCompensation.us, are the intellectual property of SkyCompensation.us and are protected by copyright laws.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
- Data Protection and Privacy
- SkyCompensation.us adheres to GDPR (General Data Protection Regulation) and other applicable data privacy laws.
- User data will be used solely for processing compensation claims and will not be shared with unauthorized third parties.
- For more details, please refer to our Privacy Policy.
- Limitation of Liability
- SkyCompensation.us is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- While we make every effort to ensure a successful claim outcome, SkyCompensation.us cannot guarantee compensation due to external factors beyond our control, such as airline insolvency or force majeure events.
- Termination of Services
SkyCompensation.us reserves the right to terminate or suspend services in the following cases:
- Violation of these Terms and Conditions
- Fraudulent activity or misrepresentation by the User
- Failure to cooperate during the claims process
- Changes to Terms and Conditions
SkyCompensation.us reserves the right to update or amend these Terms and Conditions at any time. Significant changes will be communicated via email or through an announcement on our website.
- Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States.
- Dispute Resolution
Any disputes arising from these Terms and Conditions shall be resolved through mediation or arbitration in accordance with US legal standards.
- Contact us
If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, please contact us at: support@skycompensation.us
